Missing $30 in Tool Points, support unresponsive

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Missing $30 in Tool Points, support unresponsive

Postby Vorteks » Tue Oct 25, 2011 9:50 am

I'm missing $30 in Tool Points from my account. I should have 33, but when I try to place an order it says I only have 3 available. I have used the contact form in the store, and the contact form on the main site to ask for help, as well as e-mailed what e-mail addresses I could find related to Erfworld. In my e-mails I sent more details, including a screenshot of my paypal page showing that the $3 payments were made. My request for support has gone completely unanswered for a week and a half now (since the first request was sent). What do I have to do to get this fixed?!

Someone please help. Thanks.
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Re: Missing $30 in Tool Points, support unresponsive

Postby happyturtle » Tue Oct 25, 2011 7:52 pm

I signed up for Tool membership on Oct 15, and I still haven't received my validation or Tool points so I can place my preorder. I've also sent messages to support with no response.
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Re: Missing $30 in Tool Points, support unresponsive

Postby Surfal » Tue Oct 25, 2011 9:28 pm

What happyturtle said, but October 7th.
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Re: Missing $30 in Tool Points, support unresponsive

Postby MarbitChow » Tue Oct 25, 2011 9:57 pm

I know that I had to go back and forth in PMs quite a bit to get my account eventually straightened out. You might want to try IRC (details available in this forum thread).
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Re: Missing $30 in Tool Points, support unresponsive

Postby marshalljansen » Thu Oct 27, 2011 5:44 pm

I also signed up. After getting absolutely zero response from email, forum, and contact form attempts, I canceled my subscription. It's bad form to send out a 'please help us' request, and then not respond to people giving you money.

I don't expect to ever get my Tool Points. Reading forums, apparently it regularly takes weeks or months, but that's not acceptable levels of customer support for me when combined with no contact at all. I know I can't contest the charge easily, so they get my money, I get nothing in return.

Maybe I should be patient. maybe I shouldn't have tried to become a Tool. Either way, I'm unhappy.
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Re: Missing $30 in Tool Points, support unresponsive

Postby Vorteks » Fri Oct 28, 2011 11:01 am

MarbitChow wrote:I know that I had to go back and forth in PMs quite a bit to get my account eventually straightened out. You might want to try IRC (details available in this forum thread).


Thanks. I've sent a PM to Rob, no reply yet. Who else did you PM to get this fixed, MarbitChow?
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Re: Missing $30 in Tool Points, support unresponsive

Postby MarbitChow » Fri Oct 28, 2011 6:30 pm

Vorteks wrote:Thanks. I've sent a PM to Rob, no reply yet. Who else did you PM to get this fixed, MarbitChow?
Mal handles the administrative stuff, and was able to resolve all issues for me.
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Re: Missing $30 in Tool Points, support unresponsive

Postby Vorteks » Tue Nov 01, 2011 10:25 am

I sent Mal a PM on Friday. Still waiting to hear from him or Rob (or anyone). The messages went from my "outbox" in the forum to "sent" after a day or two, so I imagine that means they've been received....
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Re: Missing $30 in Tool Points, support unresponsive

Postby happyturtle » Tue Nov 01, 2011 5:14 pm

happyturtle wrote:I signed up for Tool membership on Oct 15, and I still haven't received my validation or Tool points so I can place my preorder. I've also sent messages to support with no response.


I got my membership and points today. Yay! :D
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Re: Missing $30 in Tool Points, support unresponsive

Postby Surfal » Tue Nov 01, 2011 9:18 pm

What happyturtle said, today :)
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Re: Missing $30 in Tool Points, support unresponsive

Postby Vorteks » Wed Nov 02, 2011 12:23 am

happyturtle wrote:I got my membership and points today. Yay! :D


Glad to hear it! Nothing's changed for me so far. Still only 3 points in my account, and it's been 11 months since I last used any. No reply from Mal or Rob or anyone else yet.

My next Paypal subscription payment is supposed to go through on 11/5. I wonder if I'll have 6 points after that, or if I'll be missing 33 at that point....
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Re: Missing $30 in Tool Points, support unresponsive

Postby Vorteks » Thu Nov 03, 2011 9:24 am

Mal fixed my issue today. Thanks!
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